CALLCENTER FORUMS ARCHIVE
CALLCENTER FORUMS PRO

This microphone is also very accurate and noise canceling. If you're taking phone calls through your computer, we would recommend combining the Buddy 6G USB Pod external USB soundcard with a theBoom Pro-2 microphone which features dual speakers to block out background noise.

CALLCENTER FORUMS PRO

There is almost nothing DNS Pro can't do with the right assortment of commands. We utilize hundreds of specialized business commands ranging from charging credit cards, shipping and making phone calls. Since you are using DNS Pro, you can automate the rest of the functionality by writing commands that will cut and paste your text into the proper fields along with voice commands to access the different lists or whatever you need to do to completely automate your call center controls.Īlthough we don't run a call center, we are 1 of the world's largest speech recognition resellers and we're not saying this to toot our own horn but rather point out that even though we have no physical disabilities, we couldn't begin to keep up with the work if not for command automation which ranges from copying information from our Live Chat line to taking dictation when we're on the phone (placing an order). and then cutting and pasting your dictation into the specific fields later on, which brings us to the next step: We recommend dictating into single field documents such as DragonPad, NotePad, WordPad or Microsoft Word etc. To do this during the conversation you can use terms like “so you say…” and “let me see if I have this right…” etc. You will need to repeat the conversation into NaturallySpeaking. You mentioned that you cannot use your hands but you didn't mention your feet so that's why we brought up the foot pedal option. Related subreddits.Įnjoy karma based stories? Check out /r/CustomerServiceKarma to read stories about unpleasant/irrational customers getting the karma/revenge justice they deserve.As far as being able to record information from the caller is concerned, you need to be able to turn your microphone on and off which is done most efficiently via a hotkey or possibly a foot pedal. You can contact the moderators directly if you have any questions or concerns. If it has been several hours and you still can't see your post, it was likely removed as it didn't follow the rules.

This process helps to combat spam - you don't need to do anything - your post be checked as soon as possible. In some cases your post will need to be checked by our moderation team.

CALLCENTER FORUMS ARCHIVE

You can view an archive of our top tales by clicking here. Filter tales by length All (No Filter) Short (S) Medium (M) Long (L) Epic (XL) Rules Rants, complaints, memes, help, general discussion and advice all belong on our sister subreddit /r/callcentres. This is a tales based subreddit, as such we expect all posts to be actual tales/stories. Moral support after dealing with awkward and difficult callers This includes things like (but not limited to) Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world!

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